Project Overview
LifeBird is a streamlined After-Sales Support System designed and developed by Vitsoft Solutions to bridge the gap between customers and service teams. The project addresses the critical need for efficient product grievance redressal.
The ecosystem consists of a User-Centric Mobile App for instant complaint registration and a powerful Web-Based Admin Panel for the support team to track, assign, and resolve issues. This digital transformation reduces turnaround time (TAT) and boosts customer trust.
Short Description: A dual-platform solution (App + Web) for handling product service complaints. Features ticket generation, technician assignment, and real-time status tracking, helping businesses automate their after-sales support and improve customer satisfaction.
Technical Highlights (Why this project stands out)
- Real-Time Synchronization: Seamless data flow between the Mobile App and the Web Panel ensures no delay in communication.
- Push Notifications: Automated alerts sent to customers when their complaint status changes.
- Scalable Database: Designed to handle thousands of product records and complaint history logs without performance lag.
Key Components & Workflow
A simplified interface for end-users to report issues with their products.
- One-Touch Registration: Users can quickly register a complaint by selecting the product and describing the issue.
- Media Upload: Feature to upload images or videos of the defective product for better clarity.
- Live Status Tracking: Users get real-time updates (Pending, Assigned, Resolved) on their complaint status via the app.
The centralized hub where the company manages operations.
- Ticket Management: All app complaints land here as "Tickets" with unique IDs.
- Technician Assignment: Admins can assign specific complaints to field technicians based on location or expertise.
- Lifecycle Management: Ability to update the ticket status from "Open" to "In-Progress" and finally "Closed" upon resolution.
- Warranty Check: Database integration to verify if the product is under warranty before processing.
Comprehensive insights for business optimization.
- Performance Metrics: Admins can view how many complaints were resolved vs. pending.
- Technician Performance: Track which technicians are resolving issues fastest.